SBI Credit Card Customer Care Number, Email ID, Address

Looking to raise a complaint or ask any query regarding your SBI Credit Card? If so, the State Bank of India renders an excellent customer care service to the customers. SBI provides a plethora of banking services, financial solutions, and much more to the customers. With its exceptional services across the country, SBI has gained immense popularity among the public.

SBI Credit Card Customer Care service clarifies all your doubts and queries 24×7 on various issues about the credit card statement, solutions when your credit card is lost or stolen, and more. The corresponding customer care executives will get in touch with the cardholders through various platforms i.e., via calls, SMS, email, postal address, and more.

Once the credit card customers make purchases at different outlets using the card, they can get several reward points. The customer care service executives also provide solutions about the procedure to redeem reward points and more. In this article, we provided detailed information about the SBI Credit Card Customer care, various ways to contact the customer care service, and more. Have a glance!

SBI Credit Card Customer Care Number

SBI Credit Card Customer Care Number can be accessed by all the SBI Card customers to get their doubts clarified on various issues. If you are seeking to give some feedback to SBI regarding their services, ask your queries and complaints, you can simply contact SBI Card Customer Care. Using any of the methods, you can contact the customer care service of SBI Card. 

There are a plethora of ways to reach the SBI Customer Care representative that include a toll-free number, SMS, postal address, email id, social media platforms, and more. Whether you have any query or complaint about your SBI Credit Card, you can reach the SBI Card’s Customer Care team by calling the Customer Care Number is given below.

SBI Credit Card Customer Care Toll-Free Number

  • 1860 180 1290
  • 1800 180 1290

Region-wise Customer Care Number

  • 39 02 02 02 [Add STD Code as Prefix]

To speak to the SBI Credit Card Customer Care 24×7 representative, you need to call the aforementioned number. Just prefix your city STD Code followed by this number to contact the region-wise customer care service. However, certain charges may apply to this number. To get your doubts or queries addressed by the customer care representatives, the credit card customers holding personal and corporate credit cards can access the aforementioned toll-free numbers. Besides the most basic doubts, the SBI Card Customer Care Number service also clarifies queries when the cardholder’s credit card is lost or stolen.

SBI Customer Care Missed Call Service

Contacting the customer care service to speak to the corresponding SBI Card executive is slightly a lengthy process. It may not possible to directly speak to the person once you call the SBI Credit Card Toll Free Number. You need to select a few options and wait until someone answers your call. To evade such a hectic process, one may opt for the SBI Credit Card Missed Call facility. SBI Card customers can also utilize the missed call service to get precise solutions to their common queries. 

One most important thing is that you can access the SBI Credit Card Customer Care 24×7 Missed Call Service only by giving the missed call from the registered mobile number. After giving a missed call, you will receive an SMS on the registered mobile number. Check the SBI Credit Card Customer Care No. missed call service for doubts or queries on the following credit card issues curated below:

SBI Credit Card QueriesCustomer Care Numbers
Available Credit Limit & Cash Limit8422845513
Balance Enquiry8422845512
Check the Last Payment Status8422845515
Reward Points Summary8422845514

Upon contacting the customer care representative for clarifying your doubts or queries, you need to have certain details in hand. Check it out!

  • 16-digit Credit Card Number
  • Cardholder’s Date of Birth 
  • Credit Card Expiry Date
  • Registered Mobile Number [you will receive an OTP]

Based on your doubt or query you wish to ask the customer care representative, you need to provide some other details. 

SBI Credit Card Customer Care SMS Number

Another way of contacting the customer care service besides SBI Credit Card Helpline Number is by utilizing the SMS service. State Bank of India offers another beneficial service to credit cardholders in the form of SBI Simply SMS. Through this provision, the customers can easily send an SMS raising their queries or doubts in a specific format to the customer care service and get the right solution for it. 

The cardholders need to send an SMS from their registered mobile number regarding any service such as balance enquiry, lost credit card, stolen, last payment status, credit limit or cash limit, and more. In this article, we furnished the complete list of formats in which you need to send an SMS to 5676791 for various SBI Card-related services. Check it out!

For Lost/Stolen/Block Credit Card,
Send BLOCK <<Space>> Last 4 Digits of Credit Card to 5676791

To Check Last Payment Status,
Send PAYMENT <<Space>> Last 4 Digits of Credit Card to 5676791

To Get a Reward Point Summary,
Send REWARD <<Space>> Last 4 Digits of Credit Card to 5676791

For Subscription to E-Statement,
Send ESTMT <<Space>> Last 4 Digits of Credit Card to 5676791

For Balance Enquiry,
Send BAL <<Space>> Last 4 Digits of Credit Card to 5676791

To Request a Duplicate Statement,
Send DSTMT <<Space>> Last 4 Digits of Credit Card <<Space>> MM (Statement Month) to 5676791

To Know Available Credit Limit/Cash Limit,
Send AVAIL <<Space>> Last 4 Digits of Credit Card to 5676791

For each SMS that you send to avail of any of the services, you will be charged a certain amount. The SMS charges amount will vary based on your mobile operator and SMS service provider.

SBI Credit Card Customer Care Postal Address

For people who don’t find it easy in accessing the above-given SBI Credit Card Customer Care Toll-Free Number, SMS services, and missed call service, you also have the postal facility. All you need to do is to write a letter to the SBI Card whenever you wish to raise a complaint or query. 

Make sure that you explain your query in a detailed manner so that the concerned person can help you with the right solution. In the letter, you need to mention some identification details such as the Credit Card Number or Customer ID. You must never share your PIN, CVV, OTP, or internet banking password with the representative.  

Post the letter to the following address:

SBI Card Correspondence, Principal Nodal Officer 
SBI Card, P.O. Bag 28, GPO, 
New Delhi – 110001

Head office

SBI Card, Correspondence Department, 
DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3, 
DLF Cyber City, Gurgaon – 122002, 
Haryana, India

SBI has several branches in India across various cities such as Delhi, Chennai, Kolkata, Bangalore, Lucknow, Secunderabad, Pune, Bhopal, Mumbai, etc. Customers can write a letter to any of the SBI branches to get precise answers and solutions to their queries.

SBI Credit Card Customer Care Email Address

Looking for some other ways to contact the SBI Credit Card Customer Care Number? Well, another method to communicate with the SBI Card representatives is through the SBI credit card customer care email id. Cardholders can raise their concern regarding various credit card-related issues by visiting the email page of SBI Card. 

As there is no direct way to send an email to the SBI Card, the customers can do that differently. Visit the email page of the SBI Card. Scroll down to the bottom of the page wherein you will find the option ‘Email Us’. Log into the account using the crucial login credentials such as the Customer ID and Password. After logging into the account, you can easily send the email comprising your query or doubt against your credit card.

Check below link to get the SBI Credit Card Customer Care Email Id.

SBI Credit Card Customer Care Social Media Handles

With the rapid advancement in technology, most banks have been utilizing social media services in the best possible way. Several banks have provided a simple way to access their net banking account to get their balance details, make transactions, and more. 

Just like different banks, SBI Card has been active on social media to render instant customer care services to the cardholders. To raise a query or doubt, the cardholders can access any of the popular social media handles available on the web. Through the micro-blogging website i.e., Twitter, the cardholders can clarify their doubts.

Contact the SBI Credit Card Customer Care through Twitter Handle – @SBICard_Connect.

SBI Credit Card Grievance Redressal System

Have you accessed all of these SBI Credit Card Customer Care Services? Still, if you aren’t satisfied with the SBI Card representative’s response then, you can forward your concern to the principal or nodal officer. Whenever you raise a query through any of the methods, you would get a unique transaction ID. That particular transaction ID must be mentioned whilst transmitting the issue to the higher officials of SBI Card Customer Care. If you are not aware on how to check your transaction history, there are three ways available which you can check here.

SBI often tries to give its best efforts to resolve the issues raised by the customers or cardholders through any of the mediums within the given timeline. Still, in some situations, the representatives or the concerned SBI Card authorities may not resolve the issue within that particular time frame. If the officials require more time to sort out your concern, they will send you frequent updates about the further development in their issue.

  • Navigate to the query escalation page of SBI Card just by using this link:
  • Soon after visiting that page, you will be prompted to fill in the Interaction ID Number, Registered Mobile Number, and OTP in the given fields.
  • Your registered mobile number or email id will receive an OTP.
  • Enter the same in the given field.
  • Click on the ‘Next’ button.

Otherwise, you can even call them at 1860-180-7777 to raise a query.

Grievance Redressal [Nodal Officer] Name – Mr. Prosenjit Dhar


DLF Infinity Towers, Tower C, 10th–12th Floor, 
Block 2, Building 3, DLF Cyber City, 
Gurgaon –122002 (Haryana)

SBI Credit Card Walk-In Desk Address

If you want to directly raise your concern at the SBI Card branch office, you can visit the nearby branch in your city. In this article, we provided the details of various cities alongside the SBI Credit Card Walk-In Desk Address information. To know the SBI Card Walk-in Desk Address, check the complete list of cities alongside their addresses furnished in the tabular form.

Name of the CityAddress

SBI Card,301, B 3rd floor Silver Utopia Chakala Opp P & G plaza Andheri –East Mumbai – 400099
Ahmedabad SBI Card, No 117, 1st Floor, Lobby-2, Sakar IX, Ashram Road, Ahmedabad, Gujarat- 380 009
BangaloreSBI Card, Unit No. 1002, 10th FLOOR, ‘A’ Block, ‘EMBASSY HEIGHTS’, No.13, Magrath Road, Bangalore 560 025
Chandigarh State Bank of India, 2nd Floor, SCO No. 2915/16, SEC- 22 C (OPP J W Marriot Hotel), Chandigarh- 160022
Kolkata SBI Card, Block-A, 3rd Floor, Apeejay House, No-15, Park Street, Landmark-Next to Park Hotel, Kolkata – 700016
MysoreState Bank of India, Brindavan Extension Branch, KRS Road, Mysore-Karnataka-570020
RaipurState Bank of India, Main Branch, Jai Stambh Chowk, Raipur 492 001
VijayawadaState Bank of India, Brindavan Colony Branch, BSNL Microwave Building MG Road, Vijayawada-520010
Patna State Bank of India, Anandpuri Branch, Patna-Bihar-800001
Trivandrum State Bank of India, MG Road Opp. to AGS office,Trivandrum-695001
BhopalSBI Shivaji Nagar Branch, Near 7 Number Stop, Bhopal, Madhya Pradesh -462016
JabalpurState Bank of India Civil Lines Main Branch Opposite Rishi Regency Jabalpur 482001
Mumbai Corporate CenterState Bank Of India, Madam Cama Road Branch, State Bank Bhavan Nariman Point Mumbai 400021
New Delhi State Bank of India, B Block, SBI LHO, 11 Parliament Street, New Delhi -1
NagpurState Bank of India, farmland Rajmachi, road branch Ramdaspeth Nagpur-440010
Guwahati SBI Dispur Branch, Ground Floor, Opp. Assam Secretariat, Dispur, Guwahati-781006
Aurangabad State Bank of India, 418 Plot no 1, Town Center, CIDCO, Aurangabad, Maharashtra- 431003
Hyderabad SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza, S.P. Road, Secunderabad, Telangana-500003
LucknowState Bank of India – Main Branch, Civil Lines, Near Fountain Chowk, Ludhiana-141001
CochinState Bank of India, CSL Complex Broadway, Ernakulam-682031
Gurgaon SBI Card, Infinity Towers, Tower C, 11th Floor, DLF Cyber City, DLF Phase 2, Gurgaon, Haryana-122002
Jamshedpur State Bank of India, Sakchi Branch, 108, Sayon Complex SNP Area, Sakchi, Jamshedpur 831 001
New Delhi SBI Cards, 401,402 Fourth Floor Aggarwal Millennium Tower, E-1,2,3, Netaji Subhash Palace Wazirpur Near BTW, New Delhi-110034
KanpurState Bank of India Main Branch, Block 1 Opp. BSNL Building, Kanpur-208001
Chennai SBI Card, 4
th Floor, Tower B KRS Commerzone Mount Poonamallee Road, Porur, Chennai -600116
Indore SBI GPO Main Branch, Near GPO Post Office, AB Road Indore-452001
JaipurState Bank of India, Amrapali circle Branch, Rainbow Tower, Vaishali Nagar, Jaipur – 302021
LudhianaState Bank of India – Main Branch, Civil Lines, Near Fountain Chowk, Ludhiana-141001
Mysore State Bank of India, Brindavan Extension Branch, KRS Road, Mysore-Karnataka-570020
Nashik State bank of India. Mico Circle Branch, Plot No 177-D, Shop No 1, Shanta Madhav Sankul. Opposite Hyundai Showroom, Nashik -422002
Tirupati SBI Main Branch, Behind Govindarajula Temple, Chittor(dt), Tirupati -517501
Surat State Bank of India Main Road Chowk Bazaar Surat Gujarat 395003
Rajkot State Bank of India Bank 1st Floor Anmol Arcade Amin Marg, Axar Marg, Gujarat housing board Kotecha Nagar Rajkot Gujarat 3600001
Raipur State Bank of India, Main Branch, Jai Stambh Chowk, Raipur 492 001
Nashik State bank of India. Mico Circle Branch, Plot No 177-D, Shop No 1, Shanta Madhav Sankul. Opposite Hundai Showroom, Nashik -422002
Vishakhapatnam State Bank of India, Main Branch, Rednam Gardens, Old jail road, Vishakhapatnam 530002


That’s all! This is everything you need to know about the SBI Credit Card Customer Care. We assume this guide about the SBI Credit Card Customer Care Toll-Free Number, different mediums to contact the customer care representatives, and more have given adequate information. In this guide, we also covered the communication mediums via SMS, email, toll-free number, missed call service, and more. If you still have any doubts, just ask us in the comments space. For more detailed information about SBI Credit Card types, and related posts, stay tuned to MoneyCompass.

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